DVLA has been striving for better service and massive improvement, which is why in 2013 it moved all of its offices across England, Wales and Scotland to Swansea and made it their headquarters. This means that you should use the DVLA Swansea contact number if you have any queries or concerns with regards to your driving license and the like.
All DVLA Swansea telephone numbers have been centralized by the British government in order to increase efficiency. Here is a list of the helpline numbers you may call based on the specific service that you need.
DVLA Swansea Phone Numbers
- For general enquiries, you may call the DVLA customer service on 0300 790 6801. If you are contacting them by fax, you can dial this DVLA Swansea phone number: 0300 123 0784. If you are sending a fax from outside the UK, the telepone number you can use is +44 (0)1792 786 369. This department is open on Monday to Friday, from 8am to 7pm, and Saturday, from 8am to 1pm. This is also the phone number that you can call if you need to change your address on your license or in case your license is lost.
- Whether you have enquiries about vehicle registration and tax, or you want to make a Statutory off Road Notification, you can call 0300 790 6802 for assistance. It is the DVLA Swansea phone number logbook and customer helpline for registration. If you prefer to send your message through fax, the number to use is 0300 123 0798. You may contact DVLA on Monday to Friday, from 8am to 7pm, and Saturday, from 8am to 2pm. SORN confirmation may take 4 weeks, while the application process for vehicle registration and v5c certificate (logbook) may take 2 to 6 weeks, depending on the type of your application.
- If you are an employer or a hire car company, you can check someone’s driving license information with the permission of the driver. In order to do this, you may dial DVLA on 09061 393 837.
- For DVLA Swansea driver’s medical enquiries (car or motorcycle), you may call DVLA on 0300 790 6806. If you prefer sending them a fax, then you may send it to 0845 850 0095. For bus, coach, or lorry drivers, the number to call is 0300 790 6807. They are available on Monday to Friday, from 8am to 5:30 pm, and Saturday, from 8am to 1pm.
- If you have enquiries on MOTs, vehicle testing and approval, you may give DVLA Swansea a call on 0300 123 9000. This phone number is available on Monday to Friday, from 7:30am to 6:00pm. You can also submit your concerns or questions by sending an email to firstname.lastname@example.org.
- While there is no particular DVLA Swansea helpline number you can call for your complaints, you should first contact the department that you have been dealing with, in case you are not happy with the service that you get. You should be able to see their contact details listed on any DVLA letters or emails you have received.
If you are still not satisfied after talking to the DVLA customer service, you may send a letter to the complaints team of DVLA at Complaints Team adress DVLA, Swansea, SA6 7JL
This team typically replies within 10 business days. In case you are still not happy, the subsequent step is to escalate your complaints to Olive Morley, the CEO of DVLA. You can send him an email at email@example.com. While there is no direct DVLA telephone number landline to get in touch with their CEO, you may also send him a letter through the mail regarding your complaints at Chief Executive’s Office, DVLA Swansea, SA6 7JL.
If you are still not satisfied, then the next step is to request DVLA to forward your complaints to Independent Complaints Assessor or ICA. In case this still fails to satisfy your concern, then you have the option to escalate your complaint to the Parliamentary and Health Service Ombudsman on 0345 015 4033. Apart from this contact number, you can also send them an email at firstname.lastname@example.org. One more option is to send them your letter through the mail at PHSO Millbank Tower, Millbank London, SW1P 4QP.
- Should you have any questions or concerns with regards to vehicle registration and tax and you do not prefer to speak English or Welsh, you may contact the translation service of DVLA on 0906 737 0013. For driving license and medical issues, you may dial 0906 737 0012. This department is available on Monday to Friday, from 8am to 7pm, and Saturday, from 8am to 2pm.
DVLA Swansea Address
Take note that there are various DVLA Swansea addresses and postcodes for the specific department that you need.
- For any concerns or enquiries you may have that are related to enforcements, you can send a letter to DVLA and use the postcode SA99 1AH.
- For the renewal of your vehicle tax or application for Statutory off Road Notification (SORN), you can use the postcode SA99 1AR.
- If you wish to change the details on your registration certificate (v5c), the postcode that you should use is SA99 1BA.
- If you want to let DVLA know that the vehicle has been sold to a trader (v5c/3), you can write you message to SA99 1BD.
- If you are looking to apply for first registration and licensing for a vehicle, the postcode you should use is SA99 1BE.
- If your driving license is damaged, lost or stolen and you are in need of a replacement, you may report it to DVLA and use the postcode SA99 1BN.
- If you have some questions regarding vehicle and driver records, you may send DVLA your message through the mail and use the postcode SA99 1BP.
- The DVLA Swansea address for driving license renewal uses the postcode SA99 1DH.
- If you want to make a personalized registration transaction for motor trade, the postcode you can send it to is SA99 1DP.
- For personalized vehicle registrations for the public, you can use the DVLA postcode SA99 1DS.
- To apply for trade licensing and general licensing, you may write to DVLA at the postcode SA99 1DZ.
DVLA Swansea Services Online
Apart from the DVLA Swansea customer service numbers and addresses, you can also gain access to DVLA services online. Listed below are links to the websites for the services that you need.
- If you want to purchase a new personalized number for your vehicle, you can visit this website – http://www.dvlaregistrations.direct.gov.uk/
- To tax your vehicle or make a Statutory off Road Notification (SORN), you may use this website to get it done – https://www.gov.uk/vehicle-tax
- To check DVLA records for vehicle details and tax rate, visit https://www.gov.uk/get-vehicle-information-from-dvla
- If you are looking to apply for a provisional driving license, you can refer to this website – https://www.gov.uk/apply-first-provisional-driving-licence
- If you need to update your address on your driving license, you may visit this website to have it changed – https://www.gov.uk/change-address-driving-licence
- If you are in need of a replacement for your lost, stolen or damaged driving license, you may report it to DVLA on this website – https://www.gov.uk/apply-online-to-replace-a-driving-licence
- If you are looking to switch from a paper to a photo card driving license, go to this website – https://www.gov.uk/exchange-paper-driving-licence
- If you are 70 years old or older and you need to renew your driving license, you may go to https://www.gov.uk/renew-driving-licence-at-70
- If you are looking for application forms to order or download, you can visit this website for the information – https://www.gov.uk/browse/driving
Standard Charges of DVLA Swansea
The following are the examples of standard charges of DVLA for license related changes as of January 2014.
- If you are applying for a provisional license online, you will have to pay for a £34 fee. If it is done by post, then you will pay £43.
- There will be no charge if you change the name or address on your driving license.
- If you are renewing your driving license online, you will be charged a fee of £14. If it is done by post, the charge will be £17.
- If you are 70 years old or above and you are renewing your driving license, you will not be charged a fee for the process.
- If it is due to medical reasons, then you can renew you driving license for free.
- If you are to switch from paper license to photo card online without any change of details, you will have to pay a fee of £14. The charge will be £17 instead if it is to be done by post.