If you like to file a complaint, you can do so through this page: https://www.gov.uk/government/organisations/driver-and-vehicle-licensing-agency/about/complaints-procedure
But first and foremost: Contact DVLA – The specific department, and try resolve the problem directly through that channel.
DVLA has always been firm of working towards 100% customer satisfaction. In fact, they made moves recently to simplify dvla policies as well as dvla technology landscape to reach out to more customers in a highly efficient manner. That is one of the reasons dvla digital services went full blast. However, when miscommunication occurs and dvla customers found the service insufficient or faulty, they may file a complaint to let us know they were unhappy.
Here are several means to file DVLA complaints:
First, get in touch with the department concerned with your issue. There is a different DVLA postcode and address to use for every specific department at the Swansea office. For any questions related to enforcements, the postcode is SA99 1AH; for Statutory Off Road Notification (SORN), the postcode is SA99 1AR; for first time registration and licensing, the postcode is SA99 1BE; for damaged, lost or stolen driving license, the postcode is SA99 1BN; for vehicle and driver records, the postcode is SA99 1BP; for personalized vehicle registrations for the public, the postcode is SA99 1DS; for trade licensing and general licensing, the postcode is SA99 1DZ.
- When you get in touch with any of the DVLA departments, make sure you are ready with the essential information that they might need to address your concerns properly. They include your name and full address, your date of birth, your phone number, and any reference number related to your issue. If your queries are about your driving license, have your driver number ready. If your DVLA complaints are about your vehicle licensing, registration, or enforcement, you will be asked to state your vehicle registration number as well as the make and model of your vehicle.
- Second, you may file a formal complaint addressed to dvla Complaints Team. The Customer Complaint Resolution Team uses this address: CCRT, D16 W, DVLA, Swansea, SA6 7JL. If you forwarded your issues to the Complaints Team before talking to the concerned department, DVLA fwill get that specific department to send you a reply. Once the team receives your complaint, you will be sent an acknowledgement receipt and an assurance for a full reply in 10 working days, depending on the case.
- Third, you may send your DVLA complaints to dvla Chief Executive Office Oliver Morley at DVLA, Swansea, SA6 7JL or email: firstname.lastname@example.org.
If you think both the department concerned for your case as well as the Complaints Team failed to resolve your issue.
you may get in touch with dvla CEO’s office, which will make sure your case is reviewed and responded to as soon as possible or within 10 working days.
Fourth, you may seek an independent review from the Department of Transport’s Independent Complaints Assessor or ICA. The ICA will coordinate with DVLA to see what can be done to help resolve your issues.
Lastly, you may ask a Member of Parliament to take your case to the Parliamentary and Health Service Ombudsman. You may mail them through: